How Big Y’s Micro-Fulfillment Center Adds Omnichannel Dimension

October 11, 2022

The 10,000 square foot center can process 4,000-5,000 orders a week

Big Y Foods’ e-commerce initiative has come a long way from its launch one year ago, and it has a special warehouse to thank for that.

The New England retailer this fall is celebrating the first anniversary of its myPicks Online Ordering solution, where customers place their orders for curbside pickup. While employees select perishables from inside Big Y’s store Chicopee, Mass., its adjacent micro-fulfillment center picks the customer’s center store products to complete the click-and-collect order.

“The micro-fulfillment center, it’s kind of the best of both worlds,” said Christian D’Amour, director of e-commerce at Big Y Foods, headquartered in Springfield, Mass.

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