The National Grocers Association is actively monitoring the growing spread of the Coronavirus (COVID-19) both internationally and domestically, and the impacts it will have to the independent grocery industry. The U.S. Center for Disease Control and Prevention (CDC) has provided information to help with preparedness planning, and we write to you to make sure that our members are taking the necessary precautions to protect your employees, your customers and the communities you serve.
Supermarkets are on the front lines of emergency response both in preparation for an impending disaster and as one of the primary operations that must be up and running for a community to be able to recover after a disaster strikes. Federal, state, and local government entities often will partner with local retailers, wholesalers and even trade associations, such as NGA, to coordinate response efforts after a disaster in order to quickly get basic necessities back into local communities. And while emergency situations can be fluid, grocers make contingency plans ahead of time, which involves coordination with their many vendors throughout the supply chain, especially those that provide items people tend to stock up on, such as milk, eggs, bread, and water.
As additional information becomes available, NGA will continue to keep our members updated on best practices and other precautionary actions that you can take to prepare for the Coronavirus. For more information, please review the following or contact NGA at email@example.com.
NGA sent a letter to congressional leadership outlining the top priorities of independent grocers in the upcoming coronavirus relief economic stimulus package: rewarding essential frontline workers, limiting liability exposure of essential businesses and expanding nutritional access for hungry Americans. To learn more about how you can lend your voice to these efforts, please visit grocerstakeaction.org
Member Best Practices
NGA has compiled the following list of common practices that members have shared with us. Remember, communication with your customers and employees is paramount.
- Communicate with your customers the steps your business is taking to protect against COVID-19
- Ask customers to implement social distancing (six feet per person) while standing in checkout lines
- Educate employees and customers on CDC-recommended hygiene procedures
- Institute additional mandatory cleaning or sanitizing schedules and directions around stores
- Increase or add hand sanitizing stations around your stores for customers and employees
- Assign employees to regularly sanitize shopping carts and other high-traffic or high-touch areas
- Require any employees who have flu-like symptoms to stay home
- Institute purchasing limits on high demand items and household staples (toilet paper, hand sanitizer, cleaning products)
- Stay in communication with local and state health officials and make sure your company is receiving regular updates
- Consider changing regular store hours to encourage grocery shopping at lower traffic times
- Schedule specific hours of operation for vulnerable populations to shop without other customers
- Expand remote shopping options if available (click-and-collect, delivery, pick-up, shop-by-phone)
- Consider temporarily closing salad bars, buffets, and other ready-to-eat or sample offerings in stores
- Update and communicate your sick leave and paid-time-off policies to your employees regarding COVID-19
- Identify hard-to-cover positions and implement cross-training to prepare for coverage issues
This is not an exhaustive list and are only recommendations. Each NGA member must make preparations that best reflect the needs of your individual businesses to protect your employees, your customers and the communities you serve. If you or your company would like to share any helpful practices that your business is undertaking, please contact Robert Yeakel, Director of Government Relations, at firstname.lastname@example.org.
Supply Chain Resources
NGA has received inquiries from suppliers, vendors, and distributors throughout the food supply chain that would like to offer services to grocers and wholesalers. We are currently cataloging these inquiries and sharing with our members in an effort to facilitate mutually beneficial connections during this unprecedented situation. To be included in this effort, please click HERE to fill out the form.
Connect with suppliers and buyers on Repositrak’s B2B e-commerce platform, MarketPlace at: https://repositrak.com/marketplace.
Public Health Information
- Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person
- The first case of COVID-19 in the United States was reported on January 21, 2020
- The current count of cases of COVID-19 in the United States is available on CDC’s webpage
- Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, shortness of breath.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission.
CDC advises that critical infrastructure workers may be permitted to continue work following potential exposure to COVID-19, provided they remain asymptomatic and additional precautions are implemented to protect them and the community.
- Pre-Screen: Employers should measure the employee’s temperature and assess symptoms prior to them starting work. Ideally, temperature checks should happen before the individual enters the facility.
- Regular Monitoring: As long as the employee doesn’t have a temperature or symptoms, they should self-monitor under the supervision of their employer’s occupational health program.
- Wear a Mask: The employee should wear a face mask at all times while in the workplace for 14 days after last exposure. Employers can issue facemasks or can approve employees’ supplied cloth face coverings in the event of shortages.
- Social Distance: The employee should maintain 6 feet and practice social distancing as work duties permit in the workplace.
- Disinfect and Clean work spaces: Clean and disinfect all areas such as offices, bathrooms, common areas, shared electronic equipment routinely.
The National Governors Association has compiled information on what each state is doing to prevent the spread of COVID-19. As state-by-state responses to the pandemic have differed, this website provides helpful links to statewide emergency declarations, travel restrictions, shelter-at-home requests, school and non-essential business closures, and other non-federal actions.
These low-cost measures will help prevent the spread of infections in your workplace, such as colds, flu and stomach bugs, and protect your customers, contractors and employees. Employers should start doing these things now, even if COVID-19 has not arrived in the communities where they operate. They can already reduce working days lost due to illness and stop or slow the spread of COVID-19 if it arrives at one of your workplaces
Risk Management and Preparedness
Food production facilities, distributors and wholesalers are part of our nation’s “critical infrastructure” and must remain operational to feed the country. Inconsistent approaches to reacting to an employee who tests positive for COVID-19 has the potential to jeopardize our food system. This document recommends a consistent approach in how a company can continue operations in the event an individual has tested positive, given the global COVID-19 pandemic and high transmissibility of this respiratory virus from person to person.
This product is for executives to help them think through physical, supply chain, and cybersecurity issues that may arise from the spread of Novel Coronavirus, or COVID-19.
- Identify and Contact local health and agriculture officials
- Develop an infectious disease prevention strategy
Coronavirus Preparedness for the Food Industry (FMI)
- Communicate with your customers the steps your business is taking to ensure their safety
- Be aware and accommodate consumer behavioral shifts and a run on certain items
- If available, provide additional shopping options for consumers (i.e. curbside pickup, click-and-collect)
- Place additional hand sanitizers or other protective items around stores for employees and customers
- Consider modifying store hours if staffing becomes difficult
- Employee health policies should be re-examined and updated to make sure that ill employees, or those who have ill family members, stay home
These resources are available to industry members and consumers on Coronavirus Disease 2019 (COVID-19) and food safety.
The U.S. Department of Health and Human Services (HHS) is the lead federal agency for federal pandemic response. Federal interagency partners support HHS, as requested, to assist state, local, tribal, and territorial partners in their pandemic preparedness and response activities. In some cases, responding to a public health emergency such as a human pandemic will require social distancing by keeping people from gathering in groups, including keeping children home from school and childcare in order to slow the spread of an infection.
- Q: Should food facilities (grocery stores, manufacturing facilities, restaurants, etc.) perform any special cleaning or sanitation procedures for COVID-19?
- A: CDC recommends routine cleaning of all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs. Use the cleaning agents that are usually used in these areas and follow the directions on the label. CDC does not recommend any additional disinfection beyond routine cleaning at this time. Restaurants and retail food establishments are regulated at the state and local level. State, local, and tribal regulators use the Food Code published by the FDA to develop or update their own food safety rules. Generally, FDA-regulated food manufacturers are required to maintain clean facilities, including, as appropriate, clean and sanitized food contact surfaces, and to have food safety plans in place. Food safety plans include a hazards analysis and risk-based preventive controls and include procedures for maintaining clean and sanitized facilities and food contact surfaces.
- Q: Is food imported to the United States from China and other countries affected by coronavirus disease 2019 (COVID-19), at risk of spreading COVID-19?
- A: Currently, there is no evidence to support transmission of COVID-19 associated with imported goods and there are no reported cases of COVID-19 in the United States associated with imported goods.
- Q: Are food products produced in the United States a risk for the spread of COVID-19?
- A: There is no evidence to suggest that food produced in the United States can transmit COVID-19.
- Q: Can I get sick with COVID-19 from touching food, the food packaging, or food contact surfaces, if the coronavirus was present on it?
- A: Currently there is no evidence of food or food packaging being associated with transmission of COVID-19. Like other viruses, it is possible that the virus that causes COVID-19 can survive on surfaces or objects. For that reason, it is critical to follow the 4 key steps of food safety—clean, separate, cook, and chill.
- Q: Can I get COVID-19 from a food worker handling my food?
- A: Currently, there is no evidence of food or food packaging being associated with transmission of COVID-19. However, the virus that causes COVID-19 is spreading from person-to-person in some communities in the U.S. The CDC recommends that if you are sick, stay home until you are better and no longer pose a risk of infecting others. Anyone handling, preparing and serving food should always follow safe food handling procedures, such as washing hands and surfaces often.
USDA’s Food Safety and Inspection Service (FSIS) is exercising enforcement discretion for a temporary period to provide labeling flexibilities for products intended for food service going to retail. Please find certain situations describing how product can move to retail with certain labeling deviations. Please note, these situations apply to product that has already been produced. Product currently being produced is expected to meet all requirements. FSIS will provide additional information on labeling issues in the future if necessary.
Employment and Labor
OSHA understands that some employers may face difficulties complying with OSHA standards due to the ongoing health emergency. During the course of an inspection, OSHA Area Offices will assess an employer’s efforts to comply with standards that require annual or recurring audits, reviews, training, or assessments.
The EEOC has provided guidance, consistent with workplace protections and rules, that can help employers implement strategies to navigate the impact of COVID-19 in the workplace. Employers should remember that guidance from public health authorities is likely to change as the COVID-19 pandemic evolves. Therefore, employers should continue to follow the most current information on maintaining workplace safety.
The Wage and Hour Division provides information on common issues employers and employees face when responding to COVID-19, and its effects on wages and hours worked under the Fair Labor Standards Act and job-protected leave under the Family and Medical Leave Act.
The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick or family leave for specified reasons related to COVID-19. The Department of Labor’s Wage and Hour Division (WHD) administers and enforces the new law’s paid leave requirements. These provisions will apply from the effective date through December 31, 2020.
OSHA standards and directives (instructions for compliance officers) and other related information that may apply to worker exposure to novel coronavirus, COVID-19. There is no specific OSHA standard covering COVID-19. However, some OSHA requirements may apply to preventing occupational exposure to COVID-19.
- Employers are encouraged to communicate with their employees about COVID-19 to educate them about the virus, and where they may be able to find resources to protect themselves
- For those employers that do not already have protocols on how to respond to infectious diseases, the development of such procedures is highly encouraged (view a sample Standard Operating Procedure for Infectious Disease)
- Employers need to be extremely cautious about sharing any health information related to COVID-19 diagnosis.
- Employers should proscribe to a general prohibition against sharing information about an employee’s health condition with managers, supervisors, and other employees
- If an employee is on a leave of absence associated with coronavirus, however, employers can notify managers, supervisors, and other employees that an employee (but not who) is on a leave of absence that is non-disciplinary in nature
- Employers are also encouraged to review their remote work and telework policies, and to promptly address any leave or accommodation requests from employees
- Employers should continue to monitor the information and recommendations from the CDC, OSHA, the State Department, and other federal, state, and local government agencies involved in the response.
Transportation and Supply Chain
The U.S. Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) issued a national emergency declaration to provide hours-of-service regulatory relief to commercial vehicle drivers transporting emergency relief in response to the nationwide Coronavirus (COVID-19) outbreak.
NOTE: In their June 15 extension, FMCSA modified the categories eligible for Hours of Service relief. Please view a memorandum from NGA identifying the changes to this regulatory relief.
The ATA has provided a repository for both federal and state declarations and waivers relating to supply chain and transportation. Their COVID-19 Update Hub will provide industry stakeholders with timely, fact-based information to answer frequently asked questions and address common transportation challenges that arise from the pandemic and national response.
The Cybersecurity and Infrastructure Security Agency (CISA) executes the Secretary of Homeland Security’s authorities to secure critical infrastructure. Consistent with these authorities, CISA has developed, in collaboration with other federal agencies, State and local governments, and the private sector, an “Essential Critical Infrastructure Workforce” advisory list. This list is intended to help State, local, tribal and territorial officials as they work to protect their communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security.
Resources for Small and Medium Sized Businesses
The Federal Reserve has established the Main Street Lending Program to support lending to small and medium-sized businesses that were in sound financial condition before the onset of the COVID-19 pandemic. The program allows the Federal Reserve to purchase participation in eligible loans from lenders in hopes of facilitating increased lending to businesses. The Boston Fed’s website has a database of participating lenders.
The U.S. Small Business Administration is offering various grants, loans, and aid to small businesses suffering economic difficulties as a result of the Coronavirus (COVID-19).
The Paycheck Protection Program prioritizes millions of Americans employed by small businesses by authorizing funds toward job retention and certain other expenses. Small businesses and eligible nonprofit organizations, Veterans organizations, and Tribal businesses described in the Small Business Act, as well as individuals who are self-employed or are independent contractors, are eligible if they also meet program size standards.
In response to the Coronavirus (COVID-19) pandemic, small business owners in all U.S. states, Washington D.C., and territories are eligible to apply for an Economic Injury Disaster Loan advance of up to $10,000. The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. The loan advance will provide economic relief to businesses that are currently experiencing a temporary loss of revenue. Funds will be made available within three days of a successful application, and this loan advance will not have to be repaid.
SBA Debt Relief
The SBA Debt Relief program will provide a reprieve to small businesses as they overcome the challenges created by this health crisis. Under this program:
- The SBA will also pay the principal and interest of new 7(a) loans issued prior to September 27, 2020.
- The SBA will pay the principal and interest of current 7(a) loans for a period of six months.
Express Bridge Loan Pilot Program allows small businesses who currently have a business relationship with an SBA Express Lender to access up to $25,000 with less paperwork. These loans can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing and can be a term loans or used to bridge the gap while applying for a direct SBA Economic Injury Disaster loan. If a small business has an urgent need for cash while waiting for decision and disbursement on Economic Injury Disaster Loan, they may qualify for an SBA Express Disaster Bridge Loan.
SBA provides a number of loan resources for small businesses to utilize when operating their business.
- 7(a) program offers loan amounts up to $5,000,000 and is an all-inclusive loan program deployed by lending partners for eligible small businesses within the U.S. States and its territories. The uses of proceeds include: working capital; expansion/renovation; new construction; purchase of land or buildings; purchase of equipment, fixtures; lease-hold improvements; refinancing debt for compelling reasons; seasonal line of credit; inventory; or starting a business.
- Express loan program provides loans up to $350,000 for no more than 7 years with an option to revolve. There is a turnaround time of 36 hours for approval or denial of a completed application. The uses of proceeds are the same as the standard 7(a) loan.
- Community Advantage loan pilot program allows mission-based lenders to assist small businesses in underserved markets with a maximum loan size of $250,000. The uses of proceeds are the same as the standard 7(a) loan.
- 504 loan program is designed to foster economic development and job creation and/or retention. The eligible use of proceeds is limited to the acquisition or eligible refinance of fixed assets.
- Microloan program involves making loans through nonprofit lending organizations to underserved markets. Authorized use of loan proceeds includes working capital, supplies, machinery & equipment, and fixtures (does not include real estate). The maximum loan amount is $50,000 with the average loan size of $14,000.