Blog

Consumers Want to Shop at Supermarkets with Friendly Associates, Not Bots

A new study by ChargeItSpot has found what many independent grocers already know to be true: store associates who prioritize customer service make all the difference. In fact, the results found that the interaction is even more important to a growing consumer base: Millennials. Store associates are extremely important to millennials A major highlight of…
Read more

Useful Cybersecurity Tips for Retailers and Consumers

October marks National Cybersecurity Awareness Month, a time to bring to light thepotential threats of theft and fraud that both retailers and consumers face when they go online. The recent Equifax data breach grabbed headlines for the magnitude and extent of stolen data, with nearly 143 million American consumers sensitive personal information being exposed. But,…
Read more

Independent Grocers Lend a Hand During Hurricane Season

The independent supermarket industry has a long history of stepping up when their communities need them most. It’s often what sets the industry apart from national chains, like during the Great Flood of 2016. During Hurricanes Harvey and Irma, independent grocers once again pitched in wherever they could. Brookshire Grocery Co. sends out the 18-wheelers…
Read more

Supermarket Industry News Roundup: October 6, 2017

Scarborough Grocery Employee Bags Best-in-State Title There will be no crushed eggs, bread or lopsided bags to carry when you check out with the best grocery bagger in Maine. Alex Matos, 22, of South Portland, won the title – and a trip to compete for the national grand prize of $10,000 early next year –…
Read more

Hispanic Grocers are an Important—and Growing—Force

Between Sept. 15 and Oct. 15, Hispanic Heritage Month celebrates and highlights all the ways the Hispanic community strengthens American communities. To help honor this important time, we’re highlighting the growing Hispanic supermarket format and the many things they bring to the food retail industry. Many Hispanic supermarkets are succeeding where many traditional retailers have…
Read more

Resources for Grocers Impacted by Hurricane Maria

Hurricane Maria has brought life-threatening storm surges, rainfall, and wind hazards to Puerto Rico. To help supermarkets in the path of the hurricane, NGA has compiled federal resources below, and will continue to update the information. USDA Foods FNS worked with the Puerto Rico Department of Family to approve a Disaster Household Distribution program which…
Read more

Chip-and-PIN Technology Needed to Protect Consumer Information

By Matt Foley Senior Manager of Government Relations With shoppers visiting supermarkets often more than once a week, independent grocers have long been committed to protecting shoppers’ personal information. Many go above and beyond current security requirements by investing millions of dollars toward instituting end-to-end encryption, tokenization, and further exploring best practices and emerging technologies…
Read more

6 Ways Frozen Foods Can Help Reduce Mealtime Stress

By Alison Bodor President and CEO at the American Frozen Food Institute As a working mom, I couldn’t spend quality time with my family without the convenience, nutrition and variety of frozen foods. From farm to freezer and then to retailers and foodservice providers, the frozen food and beverage industry provides something for everyone – from…
Read more

Supermarket Industry News Roundup: September 29, 2017

Industry Cheers ‘Big Six’ Tax Reform Framework The unveiling of the tax reform framework created by the so-called “Big Six,” which proposes reductions to corporate and pass-through-business tax rates, has earned the initial approval of industry trade organizations. Learn more via Progressive Grocer. Food Industry Associations Praise Tax Reform Proposal  “We applaud House and Senate…
Read more

Giving Independent Grocers a Bigger Voice in Washington

By Greg Ferrara Senior Vice President of Government Relations and Public Affairs One of the most important missions of the National Grocers Association (NGA) is to ensure the federal policies enacted help independent grocers continue to grow, employ workers in their communities, and better serve their shoppers. Our goal is to help members spend more…
Read more

National Food Safety Education Month: Debunking Myths about Safe Food Refrigeration

By Howard Seltzer FDA Center for Food Safety and Applied Nutrition September is National Food Safety Education Month. The Partnership for Food Safety Education, U.S. Department of Agriculture, Centers for Disease Control and Prevention, and Food and Drug Administration want consumers to know that some beliefs people have about keeping food safe in the refrigerator…
Read more

Supermarket Industry News Roundup: September 22, 2017

  Fees for Using Credit Cards are out of Control and Need Reform When it comes to taking a bite out of consumers and small merchants, the big banks are a lot like “The Walking Dead.” They just keep coming. Every time you use a credit card, your bank swipes a fee of as much…
Read more

5 Benefits NGA Members Receive You Might Not Know About

No one knows better than independent grocers how fiercely-competitive the supermarket industry is. To help store operators and their associates best serve their shoppers, NGA has developed numerous ways to train employees, be one step ahead of the competition, and ultimately stay ahead of the rapidly-changing consumer trend curve. Below are just a few of…
Read more

How Going Green Has Paid Off for this Grocer

By Guy LaPerle Owner of LaPerle’s IGA in Colebrook, N.H. When you’re a business owner there’s nothing better than making a difference in the world, unless it’s making a difference and benefiting your business at the same time—which is exactly what I’ve seen as a pioneer of the green business movement. I’ve been gearing green…
Read more

NGA Research Key Insight: Retailers Urged to Reinvigorate Frequent Shopper Efforts

Independent retailers are known for generating customer loyalty, but they should revisit frequent shopper programs to further boost loyalty efforts. That’s the view of a longtime shopper loyalty expert, Gary Hawkins, chief executive of CART (Center for Advancing Retail & Technology), who sees the need for retailers to recommit to loyalty programs. He offered perspectives…
Read more

Members of Congress Tour Supermarkets During August Recess

While lawmakers may have adjourned for the August district work period, most remained busy visiting constituents in their districts and states, including independent supermarket operators. With independent grocers across every congressional district throughout the country, store tours play an important part of putting a face to the work grocers do every day and showing lawmakers…
Read more

Hispanic Heritage Month Profile: Carlos Castro of Todos Supermarket

Between Sept. 15 to Oct. 15, Hispanic Heritage Month celebrates and highlights all the ways the Hispanic community strengthens American communities. To help honor this important time, we’re highlighting the story of Carlos Castro, owner of Woodbridge, Va.-based Todos Supermarket. Castro was 24 while working in a factory and living in poverty in San Salvador.…
Read more

Supermarket Industry News Roundup: September 15, 2017

Phoenix Student Awarded Scholarship for Being a Rising Star in Grocery Industry The National Grocers Association, the trade association representing the independent supermarket industry, has awarded Phoenix student Denise Malkoon with the Asparagus Club Scholarship. Learn more via Paradise Valley Independent. Food City Student Employees Awarded Scholarships Two K-V-A-T Food City employees and current students…
Read more