Business Issues

NGA’s members are independent community grocers that are privately-owned by families or employees. They are vital to the communities in which they are located, and more than half of our membership is classified as “small” under the Small Business Administration’s definition. Independents differentiate in the marketplace based on the needs of the local community, while showing a strong commitment to civic life and providing their neighbors with quality goods and nourishing foods. The issues that affect their businesses are as diverse as the communities they serve.


Credit card swipe fees average about 2.25% of each transaction at the grocery store, and small businesses like grocery stores pay almost double what large businesses pay. This is the only cost to run a store structured as a percentage of sales and the only cost that is non-negotiable. Visa and Mastercard can get away with this because they control 80 percent of the credit card market. The Credit Card Competition Act forces Visa and Mastercard to compete by requiring the largest banks in the nation to issue two networks on each credit card they issue.

Independent Grocers Support the Credit Card Competition Act 


In 2022, retail job openings remained over 1 million per month on average, representing a 28% increase from pre-pandemic levels and a 138% increase over the last decade. The aging baby boomer generation is retiring and there are not enough skilled younger people to replace them. In addition, small businesses do not have enough access to the entire workforce, including immigrants and second chance workers.

NGA has developed three key labor policy asks to support independent grocers:

Independent Grocers & Tax Policy Issue Brief 


Customer reward and loyalty programs are commonplace in the grocery industry. But these programs do more than just provide benefits to our customers. Consumer data allows independent grocers to better manage inventory, react to pricing changes and shopping trends, and better serve their communities.

Congress should pass federal data privacy legislation that applies nationally to all industry sectors and does not contain any loopholes that leave consumers unprotected when their personal data is handled by a business.

Independent Grocers & Labor Policy 

Organized Retail Crime

Organized Retail Crime was again featured as a top concern among grocers in this year’s Asset Protection in Food Retail Report from FMI and is estimated to cost retailers an average of $700,000 per $1 billion in sales. While many independent grocers have programs in place to address crime in their stores, these programs depend on close coordination among states and law enforcement partners.

NGA supports the Combating Organized Retail Crime Act of 2023, a bill that will coordinate the federal response and develop new tools to tackle the emerging issue of organized retail crime.

Organized Retail Crime Issue Sheet