Wednesday, October 5, 2016
8:10 am – 8:40 am
While the economy has not yet rebounded to pre-recession levels, positive signs such as low fuel prices and employment growth suggest favorable economic progress in the near future. Discover what is driving consumer spending and how food retailing will be impacted. We will also examine trends in interest rates and the related effect on investment capital and borrowing conditions. Assess the economic climate for the near future and determine steps needed to position your company for continued success.
Speaker: Bill Hampel, Chief Economist, Credit Union National Association (CUNA)
The Bottom Line: A Profit Leader Path to Better Performance
8:40 am – 9:25 am
Join us for a review of the 2016 edition of the Independent Grocers Financial Survey. The outside environment continues to challenge sales and profits of independents and individual performances vary widely. Benchmarking against peers and learning what the best-in-class do differently is critical to an accurate assessment of your company’s performance and understanding of changes needed. Hear how this research can help you improve your company's sales and profits growth, efficiency and overall performance.
Speaker: Bob Graybill, President & CEO, FMS Inc.
E-Commerce – Independent Supermarket Perspectives
9:25 am – 10:45 am
A successful e-commerce strategy depends on accurately determining the business case for delivery or click/collect models and creating a thorough financial pro-forma which addresses cost and revenue implications. Hear how the food retail industry is embracing e-commerce and analyst’s expectations for continued consumer demand.
A panel of retailers will address considerations such as program options (home delivery vs click/collect); program development (in-house or third party); determining the bottom-line impact, including potential customer cannibalization; assumptions made in the planning process and lessons learned. IT concerns such as systems capabilities and technical requirements will also be discussed.
Speakers: Grant Lunde, Digital Marketing, Manager, Unified Grocers
Mark Birmingham, Sendik’s Food Markets
Jimmy Wright, Wrights Markets
Dom Morea, Senior Vice President, Business Development, First Data
11:15 am – 12:15 pm
- E-Commerce – How to Get Started
The Spire Parlor
In this facilitated discussion, hear how peers and colleagues from other independent grocers are exploring options and developing plans to move forward with e-commerce. Share your program considerations and steps taken to develop and e-commerce strategy.
Discussion Leader: Grant Lunde, Digital Marketing, Manager, Unified Grocers
- Digital Marketing – How to Use the Data
Water Tower Parlor
Mobile apps, e-coupons, beacons and other digital technologies provide a wealth of data regarding shoppers’ behaviors. In this group discussion, understand how other independents are taking advantage of this information and share your plans to use the data to drive sales.
Discussion Leader: Dennis Host, Vice President, Marketing, Coborns
Cyber Security – Reducing Risk at Retail
1:15 pm – 2:15 pm
Protecting corporate, shopper and employee data is a critical concern for independent food retailers. From a leading cyber security expert, discover the key trends in data security and new approaches to protecting your organization. A panel of NGA members will share their approaches to cyber security, lessons learned from security audits as well as their progress in transitioning to EMV.
Discussion Leader: Steve Petrevski, SVP & GM – Security & Fraud Solutions & Technology Partnerships, First Data Corporation
Discussion Groups Mobile Payments
2:15 pm – 3:15 pm
The Spire Parlor
Review industry response to consumer interest in mobile payments. In this facilitated discussion, share your approach to mobile payments and learn how other independents are providing multiple payment options for their shoppers.
Discussion Leader: Mike Brown, Vice President, Retail Services, Unified Grocers, Inc.
E-Commerce – Execution & Continuous Improvement
Many independent retailers have fully executed e-commerce programs and continue to modify options based on customer response. Share success stores and lessors learned with industry peers.
Discussion Leader: Dave Bylene, Director of Information Technology, Buehler’s Food Markets, Inc.
Future of Retail –Millennials in the Store and Workplace
3:45 pm – 5:00 pm
The millennial generation is creating unprecedented changes in the way retailers go to market. Explore the impact this demographic group will have on marketing, distribution, product selection and the in-store experience. Hear also how millennials are forcing similarly dramatic changes in the way retailers attract and retain associates. Discuss strategies for recruiting new employees and positioning future leaders for long-term success.
Speakers: Rob Hill, Executive Vice President, US Retail Services, Nielsen
Michael Needler, Jr, President, Fresh Encounter, Inc.
Steve Henig, Vice President, Corporate Merchandising, Wakefern Food Corp.
Thursday, October 6, 2016
Joint Networking Breakfast Session: Know thy Shopper: Data Driven Growth Opportunities for Independents
Empire Room - Lobby Level
7:00 am – 8:20 am
The ability to leverage data from digital technology continues to dramatically enhance the shopping experience. Loyalty programs, mobile apps, mobile payments, digital coupons and targeted e-marketing influence a consumer’s path to purchase from beginning to end. Review the latest technologies and applications available to supermarket operators and discover how retailers are using the abundance of data generated by digital sources to better understand their shoppers and influence in-store purchasing behavior.
Speakers: Doug Fritsch, Senior Vice President, Retail and Business Development, IGA Inc.
Andy Jump, COO, reach I influence
Brian Moyer, Co-Founder and CEO, Freshop, Inc.
8:40 am – 9:10 am
The political climate in Washington DC is more volatile than we have seen in years. NGA’s voice on Capitol Hill will provide an update on regulatory and legislative issues that are impacting the independent grocery industry as well as review potential new rules and regulations. We will also provide an assessment of the impact of the Presidential and Congressional elections and discuss implications for the grocery industry.
Speaker: Greg Ferrara, Senior Vice President, Public Affairs, National Grocers Association
9:15 am – 10:15 am
- Cyber Security (First Data)
The Spire Parlor
Review recent threats and intrusion attempts experienced by other independent grocers. In this share group format, discuss your organization’s approach to security and hear about steps taken by other retailers.
Speaker: Paul Doty, Director of Information Technology, Sendik’s Food Markets
Steve Petrevski, SVP & GM – Security & Fraud Solutions & Technology Partnerships, First Data
- EMV Transition
Water Spire Parlor
The transition deadline has long passed and the grocery industry continues to experience challenges with the migration from mag strip to chip/pin credit cards. Share migration success stories and plans to reduce risk now that the burden has shifted to merchants.
Speaker: Joe Jurich, Vice President, Retail Software Solutions, DUMAC Business Systems, Inc.
Labor Management Complexity: Navigating Cost Containment & Regulatory Compliance
10:45 am – 11:45 pm
New overtime rules and regulations may significantly impact retailers’ approaches to store staffing. Take away a better understanding of the 30-hour work week rules and other regulatory issues related to work hours. Discover how independent retailers are adjusting to the new rules and how labor management systems can lessen the impact. Retailers will share their successes and lessons learned with labor management systems including systems requirements and integration as well as store manager and associate buy-in.
Speaker: Kara Maciel, Chair, Labor and Employment Practice, Conn Maciel Carey PLLC
Gerard Bava, Vice President and Chief Financial Officer, Dierbergs Markets, Inc.
Andy Anundson, Procurement Director, Woodmans Food Markets, Inc.
Closing Comments/FM&T Conference Program adjourns
12:30 pm – 1:15 pm Joint Networking Lunch: Next Generation Retail – Real Time Retail
Empire Room - Lobby Level
Over the last century, the retail and consumer goods industry has evolved dramatically three times and is poised for it’s fourth. Join Dan O’Connor, Founder and Executive Chairman of the RetailNet Group as he shares his insight on these fourth generational movements, related implications for the grocery channel and what to watch out for in 2020 and beyond. The fundamental question is what's after Amazon? We can see where that's going and retailers need to organize for that future.
Dan O’Connor, Founder and CEO, RetailNet Group
*Retail/Wholesale Attendees are welcome and encouraged to participate in the Trading Partner Business Session Program. Flexibility to schedule B2B meetings with key vendors in finance and technology solutions and service areas. Meeting times available 1PM-5PM on Thurs. Oct. 6th. All attendees are welcome to join the Joint Networking Lunch session 12:00 Noon-1:30 PM on Thursday.