New White Paper Available by Pan-Oston and Selfserviceworld.com
Self-Checkout Enhanced Service Improves the Customer Experience and Drives Profits.
Self-checkout has revolutionized retail by putting the “last mile” of the transaction in the hands of the shopper. More than eighty percent of all consumers have regular interaction with self-service technology and more than half of consumers across all age groups prefer to use self-checkout when provided with the opportunity.
This technology can improve the customer experience, increase sales and drive profitability. Self-checkout takes the final portion of the shopping experience (the transaction) and has the customer perform those steps rather than the employee. Consumer surveys indicate that the shopping experience is enhanced when self-checkout is available to speed the transaction, cut back on long lane lines, secure privacy, add convenience and allow the customer control.
The self-checkout solution is suitable for all supermarkets irrespective of size and for any traffic-count retail segments looking to improve their customer experience and red
uce their costs. Retailers can custom-design the exact configuration needed. They can select from an array of product lines, all with optional plug-and-go software/hardware and operating features required. A variety of checkout lanes are designed to fit any budget and made-to-order solutions are available. Self-checkout systems can be built upon existing POS, which is most often done. That saves time and money and lets the retailer maintain an extra level of control over it digital assets.
Retailers find self-checkout leverages loyalty applications with bar codes, keypad on-screen entry and even biometrics to identify the shopper. This technology affords personalized offers and coupons based on the customer’s information from his or her loyalty card.
Self-checkout reduces labor costs at the front of the store, and allows the opportunity to redeploy this labor to increase overall customer service – a key brand loyalty drive – or to areas of the store where additional sales revenue can be generated. It permits allocation of labor to other areas of store, including stocking inventory, answering questions in-aisle, promoting specials, etc. – all areas that improve customer service and their store experience. Self-checkout improves employee scheduling, allows management of existing resources efficiently without reacting to dramatic fluctuations in front-end traffic.
These enhanced self-checkout systems are designed to tackle security concerns by employing weight scales, cashier-enabled security cams, smart carts or some combination thereof. Self checkout technology can reduce employee theft by controlling the cash environment. It limits the amount of cash required within the units and eliminates the need to frequently replenish the self-checkout system during operational hours, thus reducing the cash exposure.
Selfserviceworld.com in conjunction with Pan-Oston has developed a white paper that will show you how this latest technology can enhance the customer experience, increase sale and drive profitability in your store. Click here (.pdf 418 kb) to download this important document.
