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IBM Traceability Survey and Study
In a new IBM survey, a majority of consumers revealed the level of information Consumer Products companies provide on the contents, origins and environmental impact of their products greatly impacts their level of trust in those companies. Recent product contaminations and recalls coupled with confusion over marketing claims have contributed to an erosion of consumers' trust in Consumer Product manufacturers, according to the IBM survey of 1,676 consumers in the United States and United Kingdom. Nearly 70 percent of consumers expressed a low overall level of trust in the claims 'branded food products' make about their environmental impact and health and wellness benefits. Almost half of consumers are more concerned about safety, and nearly two of every five consumers said they buy different brands today because of these concerns.
View the complete survey (.pdf 279 kb)
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Consumer-Fraud Lawsuit Accuses Retailers of Pricing Errors
 Arizona Attorney General, Terry Goddard, announced that his office has filed a consumer-fraud lawsuit against certain local retailers for “consistently failing to list accurate prices on its shelves.” The State is asking for civil penalties of $10,000 per violation and while the number of violations per company was not disclosed, penalties could reach into the millions. The Arizona Department of Weights and Measures routinely checks retail stores taking samples of 250 products to make sure prices are posted correctly at the shelves. Stores must score 98% or better to be in compliance. To view a copy of the National Conference on Weights and Measurers Handbook on Price Verification click here. (.pdf 282 kb)
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