Centers for Foundation

Centers for Foundation

In 1992, the National Grocers Association formed the Grocers Research and Education Foundation (GREF) as a nonprofit organization. Through industry research and educational programs, the Foundation serves the industry by improving productivity in all key areas of operations through sharing information, education, and research to N.G.A. members as well as the industry as a whole.

GREF is comprised of eight educational centers that address industry-specific operational needs. Each center has a council composed of experts from the industry and academia who provide information and direction in the development of each center’s mission and objectives.

All Centers function to achieve two complimentary objectives:

1) To create programs and service that help build sales and profits; and

2) To identify ways and means to control and reduce operating expenses.


Centers
	Center for Family-Owned Businesses
	Center for Marketing Excellence
	Center for Applied Technology
	Center for Quality Improvement
	Center for Labor Relations and Employment Law
	Center for Careers Development & Performance Excellence
	Center for Human Resource Management
	Center for Financial Management Services

Online Training Technologies has developed specialized compliance and job skills development programs to provide the highest quality and the most cost-effective online training available. OTT’s engaging courses and powerful administrative tools provide you with the most innovative training programs that target all levels of employees.

Online Training Technologies courses are enhanced by a powerful, easy to implement suite of management and reporting functions, authoring tools and custom training services, so you can derive the maximum value from your training. For specific area of interest, click on the Center below.

Center for Financial Managment Services		Center for Human Resource Management
AML Compliance for Managers and Supervisors (All MSB’s) AML Compliance for Money Transmitter Agents and Employees AML Compliance for Money Transmitter Agents and Employees (Spanish) Check Cashing Consumer Frauds and Scams Counterfeiting and Forgery Frauds & Scams		Sexual Harassment Harassment Harassment for Supervisors and Managers (including sexual harassment) Diversity and Inclusion – Age Diversity and Inclusion – Barriers to Inclusion Diversity and Inclusion – Cross-Cultural Business Diversity and Inclusion – Cultural Diversity Diversity and Inclusion – Defamation Diversity and Inclusion – Defamation for Managers Diversity and Inclusion – Discrimination Diversity and Inclusion – Discrimination for Managers Diversity and Inclusion – Documentation Diversity and Inclusion – Documentation for Managers Diversity and Inclusion – Employees with Disabilities Diversity and Inclusion – Employees with Disabilities for Managers Diversity and Inclusion – Gender Diversity and Inclusion – Harassment Diversity and Inclusion – Harassment for Managers Diversity and Inclusion – Language Diversity and Inclusion – Marital Status Diversity and Inclusion – Race, Color, and Nationality Diversity and Inclusion – Religion Diversity and Inclusion – Retaliation Diversity and Inclusion – Retaliation for Managers Diversity and Inclusion – Sexual Orientation Diversity and Inclusion – Stereotypes and Assumptions Diversity and Inclusion – Veteran Status Diversity and Inclusion – Workplace Inclusion Becoming a Coach – Bringing Out the Best in Employees Becoming a Leader: Communications Techniques That Motivate, Guide and Inspire Employees to Excel Conducting High-Impact, Low-Stress Performance Reviews Hiring Secrets: 12 Tips to Get Candidates to Reveal Their True Selves How to Give and Receive Criticism Interviewing Techniques That Help You Hire the Best Tack Back Your Time: How to Manage Your Workload and Still Have a Life Training to Win: Helping Employees Meet or Surpass Their Goals Team-Building Techniques That Work Solving People Problems on the Job Everyone’s Customer Service Role 7 Things Never to Say to Your Customers You Are the Organization: Every Employee’s Public Relations Role Communicating with Customers Winning over Even The Most Difficult Customers: Going Beyond “Service With a Smile” You Are the Organization
Center for Careers Development & Performance Excellence
Achieving the Peak Performance on the Job Building Cooperation: How Everyone Can Win at Work Communicating for Results: How to be Clear, Concise & Credible Communicating with People on the Job Creating Your Dream Team: How to Harness the Power of Teamwork Do It Right the First Time: Paying Attention to Details Everyone’s Teamwork Role It’s Business, Not Personal: Taming Emotions in the Workplace Listening: The Key to Productivity Managing Stress Before It Manages You Motivating Employees during Organizational Change Powerful Ways to Persuade People Professional Conduct 101: Vital Skills for New Employees Sink or Swim Teamwork: We’re All in This Together (Building Teamwork) Speaking Like A Pro…And Get a Standing Ovation Every Time Speaking to One Person or a Roomful: Proven Techniques That Will Make You a Master Communicator Speaking with Confidence, Clarity and Charisma “Getting Cooperation” Team Building that Works Team Building Techniques that Work Arrest That Stress: How to Depressurize Your Work Life Better Business Grammar Communicating to Reduce Stress on the Job Do More in Less Time: Tame Your Workload by Dramatically Increasing Your Productivity Don’t Shoot the Messenger: Common Workplace Courtesies that Reduce Tension and Lower Stress How to Juggle Multiple Priorities Solving People Problems on the Job

National Grocers Association
1005 N. Glebe Road, Suite 250, Arlington, Virginia 22201-5758 • (703) 516-0700 • fax (703) 812-1821